THE PROBLEM
How it looked before
Field work was coordinated across spreadsheets, phone calls and paper. Nobody had a live view of which jobs were running, who was on site, or what had actually been completed. Project managers spent hours a week assembling status from scattered sources.
WHAT WE BUILT
The solution
- Standard User — technicians register work, log hours and upload documentation from site
- Foreman — supervises a crew, approves registrations, manages the day's assignments
- Project Manager — owns projects end to end, plans resources, tracks progress against schedule
- Administrator — full system control, user management, master data and reporting
- Launch planning system with a checkbox progress tracker and a Cockpit dashboard for management
- Process optimisation workshop and a rollout presentation for the Polish partner organisation
WORTH KNOWING
We simplified the permission model mid-build: an earlier Input Manager role created more handover friction than it solved, so its functions moved into the Administrator role. We design against how people actually work, not the org chart.